Terms & Conditions

Ordering

Items that are in stock will be dispatched within 3-5 working days of payment being received. We will endeavor to let you know as soon as possible if there is a lead-time on a product that we need to make especially for you.

Our online shop uses Squarespace Commerce and Stripe. You can read about our privacy policies here.

Once we have received payment you will receive an email confirming your order. Once your order is dispatched you will receive an email confirming your item(s) have been sent.

Please email us if they do not reach you in time, or in the unlikely event that goods become damaged during postage so we can help to investigate this for you. We will not accept any responsibility for the damage or loss in these circumstances. We are not obliged to reimburse you if we don’t hear from you about these situations immediately.

Shipping

We currently ship to the United Kingdom only using Royal Mail Special Delivery. Postage is charged at a flat rate based on Royal Mail’s pricing.

Manufacture and aftercare

All products by Kitty Pennybacker are handmade in her studio in North Yorkshire.

Textile Care - All items can be washed on a cold setting in a machine washing. Do not tumble dry - air dry only. Flatten while drying.

Returns

At Kitty Pennybacker we believe in creating beautiful products for your home that you will love for years to come. If you have any concerns about your product please email kitty@kittypennybacker.com to see what we can do.

If you are not completely satisfied with your purchase, send back your item within 7 days of receipt and it can be repaired, replaced, or returned for a full refund:

Kitty Pennybacker Returns
Ganthorpe Hall
Ganthorpe
YO60 6QD
United Kingdom

All merchandise should be in its original condition with the original packaging and receipt.

Please email a receipt of return shipping to kitty@kittypennybacker.com, clearly showing the date of shipment and for tracking purposes.

Shipping and handling fees are unfortunately not refundable.

Accuracy of content

We take every care to ensure the contents of this website are correct and accurately depict our products in terms of finish and colour to date.

However as many of our products are handmade there may be slight variations from product to product, we particularly strive to maintain colour accuracy as much as possible across our products.

Intellectual Property Rights

Kitty Pennybacker owns all copyright and related intellectual property rights in and relating to this website unless expressed otherwise.

No contents of this website (including but not limited to text, images, audio, graphics, photographs, underlying source code and software) can be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent. Any unauthorised use of the material of Kitty Pennybacker may infringe copyright laws, trade mark laws, the laws of privacy and publicity, and communications regulations and statutes.

Prices and availability

Prices and availability of item(s) and postage are subject to change without prior notice.